Contact us
Need help with Mørkesen coffee mugs? Check out our FAQ first! Your question might already have an answer waiting for you.
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E-mail: [email protected]
Need Assistance with Mørkesen Coffee Mugs?
We’re here to help! Whether you have questions about your order, delivery, returns, or anything else, we’ve got you covered. Explore the topics below to find quick answers or reach out to our support team for further assistance.
Orders and ordering
How do I place an order on your website?
To place an order, simply browse our products, select the item(s) you’d like to purchase, and add them to your cart.
Once you’re ready to checkout, click on the cart icon, review your order, and proceed to the checkout page.
Fill in your details, choose a payment method, and confirm your purchase. You’ll receive a confirmation email once the order is placed successfully.
Can I make changes to my order after placing it?
Unfortunately, we cannot make changes to an order once it has been placed.
However, you can cancel your order. To cancel, please send us a message at [email protected] with your order number and details.
How do I track my order?
Once your order has been shipped, you will receive an email with a tracking link provided by the delivery provider. Use this link to track the progress of your shipment.
What payment methods do you accept?
We accept the following payment methods:
- Major credit cards like Mastercard, Visa, American Express, Maestro, Diners, and Discover.
- Google Pay.
- Apple Pay.
- PayPal.
Can I cancel my order? How?
Yes, you can cancel your order. Please send an email to [email protected] with your order number and personal information, and we will assist you.
Shipping and delivery
How long does shipping take?
If the ordered goods are in stock, they will be shipped within 2-3 working days.
The overall shipping time depends on the delivery provider. Typically, it takes 5-15 days for the items to arrive at your door.
Do you offer free shipping?
Yes, we occasionally offer free shipping as part of special promotions.
Follow us on social media or sign up for our newsletter to stay informed about discounts, including free delivery offers.
Can I expedite my delivery?
We can make an extra effort to deliver your order as soon as possible using a custom delivery method.
If you require expedited shipping, please contact us via [email protected] before making a purchase with your details. We’ll provide a quote for the additional delivery costs.
How do I track my shipment?
Once your order has been shipped, you will receive an email containing a tracking link provided by the delivery provider.
You can use this link to monitor your shipment’s progress and estimated delivery date.
Do you ship internationally? What are the costs?
Yes, we ship internationally to the following regions, with delivery prices as follows:
- Slovenia: 3,90 €
- European Union: (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden): 7,90 €
- Rest of Europe: (Åland Islands, Albania, Andorra, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Svalbard and Jan Mayen, Switzerland, Turkey, United Kingdom): 9,90 €
- Rest of the World: (Argentina, Armenia, Australia, Azerbaijan, Bolivia, Brazil, Canada, Chile, China, Colombia, Ecuador, Georgia, Hong Kong, India, Indonesia, Japan, Kazakhstan, Malaysia, Mexico, New Zealand, Oman, Paraguay, Peru, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Thailand, United Arab Emirates, United States, Uruguay, Uzbekistan, Venezuela, Vietnam): 13,90 €
Returns and refunds
What is your return policy?
You have the right to withdraw from the contract and return the goods within 14 days of receiving them, without providing a reason. You must notify us of your decision to withdraw within this period and return the goods within the following 14 days. The returned products must be unused, undamaged, and in their original packaging with all included manuals and documentation.
Refunds will be processed within 14 days of receiving your notification of withdrawal, or after the goods are received back, whichever comes first.
How do I initiate a return?
To initiate a return:
- Send an email to [email protected] with “Return [order number]” in the subject line.
- Fill out the return form (available HERE) and include it in the package along with a copy of your invoice.
- Ensure the product is repacked securely in its original packaging and meets the return conditions.
How long does it take to process a refund?
Refunds are typically processed within 14 days of receiving your notification of withdrawal. However, the refund may be delayed until we receive the returned goods or proof of their return. Refunds will be made using the same payment method unless you explicitly request an alternative method at no additional cost.
Are there any items that cannot be returned?
Yes, the following items cannot be returned unless agreed otherwise:
- Custom or personalized goods.
- Fully performed services that began with your explicit consent.
- Goods that have been inseparably mixed with other items.
- Digital content not supplied on a tangible medium, once provision has started with your prior consent.
Who pays for return shipping?
The cost of return shipping is the consumer’s responsibility, unless the return is due to an error on our part (e.g., wrong or defective item). If you believe the return shipping costs are excessively high, please contact us, and we’ll work together to find a suitable solution.
Please note: We do not accept packages sent with a ransom.
Discount codes
Where can I find discount codes?
You can find discount codes by following us on social media or signing up for our newsletter.
We occasionally send out promo codes and special offers to our subscribers and followers.
How do I apply a discount code to my order?
To apply a discount code, go to your cart or checkout page. You will see a field where you can enter your coupon code. Simply type or paste the code there and click “Apply” to see the discount reflected in your total.
Why isn’t my discount code working?
There could be several reasons why your discount code isn’t working.
Some codes are only valid for specific order values, product types, or have other terms and conditions. Please review the details of the code to ensure it applies to your order and meets all requirements.
Can I use multiple discount codes on one order?
No, you can only use one discount code per order. If you have multiple codes, choose the one that provides the best discount for your purchase.
Are there any exclusions for using discount codes?
Yes, discount codes cannot be used on already discounted items, vouchers, or some special promotions. They are typically valid only for full-price items unless otherwise stated.
Contests and sweepstakes
How do I enter your contest/sweepstakes?
To enter our contests or sweepstakes, you typically need to follow the instructions provided on our social media platforms.
All the steps for participation will be clearly outlined in the contest post or description.
What are the rules for the contest/sweepstakes?
Each contest or sweepstakes has its own specific rules. You can find the official terms and conditions in a PDF file linked in the contest caption or on our website. Be sure to review them before entering.
When will the winners be announced?
Winners will be announced after the contest expires. You can expect to see the announcement on our social media platforms and the contest page.
How will I know if I’ve won?
If you’re a winner, we will contact you directly using the contact details you provided when entering the contest.
If entered via social media, we will inform you through a direct message (DM).
Are there any restrictions on who can participate?
Yes, participants must be 18 years or older to enter our contests and sweepstakes.
General
Do you have a customer support team? How can I contact them?
Yes, we have a customer support team ready to assist you.
You can contact us by sending a message through our contact form or by emailing us directly at [email protected].
Where can I find your terms and conditions?
You can find our terms and conditions on our website at the following link: Terms and Conditions
What is your privacy policy?
Our privacy policy is available on our website. You can read it by visiting this link: Privacy Policy
How do I create an account on your website?
To create an account on our website, go to the My Account page and click on “Register”.
You will need to enter your email address, create a password, and provide any additional information required. Once registered, you can log in anytime to manage your orders, track shipments, and update your details.
Can I purchase a gift card or send a gift?
Yes, you can purchase a gift card or send a gift!
We offer custom gift cards with a value of your choice. Simply send us an email at [email protected], and we’ll assist you with creating a personalized gift card.
